Insights
Curious about the future of digital technology? Join us in exploring the latest trends, innovations, and challenges shaping our industry. Our Insights section is your gateway to knowledge and inspiration.
Retailers are not short of data. Much of it is already sitting in BigQuery.
The answers may already exist. The difficulty is accessing them quickly, confidently and in a form that helps someone decide what to do next.
Your ecommerce, CRM, ERP, payment gateway, and helpdesk all work. However, customers still get a broken experience. Usually, the failure sits in the space between the systems, not inside any one of them.
The UK Competition and Markets Authority wants to open up Apple and Google’s app stores to rival payment methods. The regulator’s proposals would give developers and retailers the right to steer customers towards payment options outside the two dominant ecosystems.
Businesses are getting excited about AI agents.
The issue is that many are not ready for what happens when software starts making decisions, triggering workflows, moving data or taking action across systems.
For a data team responsible for quality, governance and platform improvements, the problem is how many requests still need manual attention.
Most companies do not think of themselves as technology businesses. Yet they now depend on cloud platforms, payment systems, CRMs, ecommerce tools, customer portals, logistics software and third-party APIs. That makes every company a connected company, whether it wants to be one or not.
Most businesses are running AI experiments. Few are getting results. The model is rarely the problem. Failures cluster around data readiness, integration architecture, and change management.
Automotive and mobility businesses are operating in one of the most complex digital environments in the market.
For many the issue is not a lack of technology. It is that technology, customer experience and operational processes do not join up well enough.
There’s an uncomfortable truth sitting at the heart of digital product development in 2026. Your biggest competitive threat probably isn’t a rival with a superior product. It’s one that can build, test, and learn faster than you.
Launching an AI pilot is not the difficult part. Turning that pilot into something useful, measurable and safe enough to run inside the business is where many firms are now getting stuck.
Nearly 1 in 3 employees across the UK and Europe are actively sabotaging their company’s AI strategy. Not dragging their feet. Not quietly ignoring new tools. Deliberately undermining the rollout.
A new breed of systems — what people are increasingly calling agentic AI — is pushing artificial intelligence from a tool for insight into something that actually takes action. Not advising on what should happen. Doing it.
